Administration costs
If you have been fined, Greenwheels will charge you administration costs. You can find these costs and other rates below.
New administration costs will apply from 1 August 2022.
Deposit
|
Deposit (one time) |
€ 50,- |
You can find more information about the deposit here.
Booking costs
|
Booking Starting rate |
Free of charge |
|
Booking via internet/app |
Free of charge |
|
Booking (change) by employee |
€ 2,- per reservation |
Administration costs
|
Invoice per e-mail / My Greenwheels account or app |
Free of charge |
|
Invoice per mail |
€ 2,- |
|
Lost Greenwheels card |
€ 25,- |
|
Processing traffic fines and reminders (e.g. General Terms and Conditions article 20) |
€ 10,- |
|
Towed vehicle |
€ 75,- (plus towing costs, a with minimum of € 373,-) |
Fines
|
Victomize another user by violating the General Terms and Conditions (e.g. article 20) |
€ 25,- (plus the legal fine) |
|
Deployment of field service i.c.w. violation of conditions |
€ 25,- per hour, with a minimum of one hour |
Deductibles (own risk)
|
Standard Deductibles |
€ 350,- |
|
Reduction of deductibles package from € 350 to € 75 |
€ 4,- |
Overview of all rates and subscriptions
Current Business Rates
Occasional Business
Regular Business
Frequent Business
Current Private Rates
Can't find your rate? You may have one of the older Greenwheels rates. You can find those here.
Rates include VAT.
Additional costs
Driven too fast? Smoked in the car? Parked incorrectly? In these cases, and other situations as mentioned in the PDF, we charge additional costs. Also, if you incur a fine during your trip, we will pass this on to you.
For more information on when we charge these costs, see our rules and the Terms and Conditions.
Booking costs
|
Start rate/ base rate reservation |
Free |
|
To book via website or Greenwheels app |
Free |
|
To book or change via customer service employee |
€ 2 per booking |
Deductible
|
Standard deductible |
€ 500 |
|
Lower standard deductible from € 500 to € 75 |
€ 3,99 |
More on your deductible and how to lower you own risk
Administrative costs
|
Processing traffic fine or payment reminder |
€ 12,50 |
|
Loss of Greenwheels card |
€ 5 |
|
Blocked bank payment |
Bank costs + € 12,50 |
|
Invoice per email or Greenwheels account |
Free |
|
Invoice via post (this option will expire soon) |
€ 1 |
Boetes
|
Duping another user by violating our Terms & Conditions (i.e. article 20) |
€ 25 |
| Returning a car without the proper amount of fuel |
€ 25 |
| Returning an electric car without charging |
€ 25 |
| Empty battery |
€ 200 |
| Service trip to vehicle due to violation of Terms & Conditions |
€ 50 /hr (min. 1 hr) |
| Salvage company deployment (“tow truck”) |
€ 200 |
| Returning the car too late |
€ 50 |
| Windows not properly closed / left open |
€ 50 |
| Car not returned to its own, designated parking location |
€ 75 |
| Car not clean / left untidy |
€ 75 |
| Car not clean / left untidy due to pets |
€ 75 |
| Smoking inside car |
€ 100 |
| Lost tank card or charging pass |
€ 50 |
| Lost car key |
€ 500 |
| Lost charging cable |
€ 1.000 |
| Misuse of tank card or charging pass |
€ 1.000 (+ police report) |
| Wrong fuel |
€ 1.000 |
| Unauthorized (additional) driver |
€ 1.000 |
| Gross negligence / misconduct |
€ 1.000 |
All mentioned costs and prices include 21% VAT. With the exception of the Lower standard deductible for Business users which is excluding VAT.