Secure your account

Keeping your data confidential and secure is very important. That’s why Greenwheels has its privacy policy. However, we can’t keep your data secure without your help. You can do your part by choosing a strong, unique password (i.e. a different password for every account).

Tips for a secure password 

• A strong password consists of 10 or more characters. Size matters more than complexity. 
• Use uppercase and lowercase letters as well as digits and special characters. 
• Avoid obvious passwords, such as names or dates of birth. 
• Use a different, unique password for each website or account.
• Change your password regularly, including the password for you e-mail account. 
• Regularly check whether your data were found in a data breach - good places to look include haveibeenpwned.com, monitor.firefox.com or dehashed.com.

If necessary, use a password manager (like 1Password, Bitwarden or Keepass) to remember your passwords and keep them secure. Password managers can also exchange login details across all your devices, including your phone, computer and web browser. Change password >

If you get in touch with our customer service or other Greenwheels employees, it’s important to know that we’ll never ask you for personal information. Official Greenwheels employees have access to certain data they need in order to assist you, like reservation details. Under no circumstances do we ask for your password. When you're a private user, we never ask for bank details, such as your account number, either.

Greenwheels employees will never ask for your verification codes. If you are asked to provide your verification code in any way (for example by telephone or email), please do not hand this over to others! Contact our customer service immediately by telephone. They will help you to (re)secure your account, if necessary.

It goes without saying, but keep your login details to yourself. Never share them with someone else, not even close friends, neighbours or your partner. Even if you want to use one account together, you can do so securely, each with your own PIN code. If it turns out that you shared your login details with someone else, you will be held liable for all costs incurred and receive a fine.

The PIN you use to unlock the car is strictly personal. Never share this code with others and keep it private. A Greenwheels employee will never ask for your PIN and cannot see it or look it up. Do not share it over the phone, by e-mail, on social media, on Whatsapp (or other chat services) or any other way whatsoever. Make sure to shield your PIN code when you enter it into the on-board computer before you start your trip.

Our employees will never ask you to open the car on the spot. If they need access to the car for maintenance or cleaning, they'll open the car using their own Greenwheels app. Is someone asking you to open the Greenwheels car on the spot? Don't do this and immediately call customer service. 

Greenwheels employees will never ask for the PIN of the fuel- or charging card. If you are in any way (for example, by phone, email or in person) asked to provide the PIN for the fuel- or charging card, do not do so! A Greenwheels employee will also never ask you to open the car in our presence. If this does happen, please immediately contact our customer care by phone.

Don't leave your OV chipkaart (public transport card) or Greenwheels card lying around. These cards are personal and may only be used by you, so alwaysstore them safely and keep them out of reach of others. If your card has been stolen or lost, block it in your account right away. 

We update the Greenwheels app regularly, adding new features and fine-tuning our security measures. Make sure you are using the latest version of our app. Changing your settings in the App Store or Play Store to allow “automatic updates” is the best way to ensure that the app is always up to date.

When you are the contract driver, you can check and review your reservations in your account 24/7, including both your previous and upcoming reservations. There you'll also find a list of bookings, which will be attributed to the invoices we send you twice a month. These invoices can also be found in your account. Check your invoice as soon as possible, verifying that the information is correct and that you indeed made all those bookings. It is important to do this as soon as possible, because it means we can intervene quickly if potential suspicious activities come up.

The app KopieID allows you to make a copy of your drivers license and cross out any personal details we don't need, for example your personal identification number (BSN). You can also add a watermark to the copy, so it's clear it's a copy and not the real document.