New terms and conditions

Current

From 1 June 2023

Page 1: 

Signing up. You can only sign up for Greenwheels if you are 18 or older. You can book and drive a Greenwheels car if your driver’s license has been checked, you have accepted the Terms & Conditions, we have accepted you as a driver and the deposit has been debited from your account. Only registered drivers are allowed use Greenwheels cars.

Page 1: 

Signing up. You can only sign up for Greenwheels if you are 18 or older. You can book and drive a Greenwheels car if your driver’s license has been approved, you have accepted the Terms & Conditions, the specified deposit has been paid, Greenwheels checks have been carried out and we have accepted you as a customer and driver. You can set off immediately after registering, but we cannot always guarantee this due to Greenwheels checks. Only registered drivers are allowed use Greenwheels car.

Article 1b:

...have a valid driver's license to drive a passenger car. This driver's license must be from an EU country, the United States, Canada or Curacao;

Article 1b:

...have a valid driver's license to drive a passenger car. This driver's license must be from an EU country, the United Kingdom, Switzerland or an international driving license;

Article 7:

You and (...) passwords regularly.

Article 7:

...Next to a PIN Greenwheels can make use of additional (biometric) verification methods, like a fingerprint scan, to verify your identity when logging into your account or when opening a car or starting the engine.

Article 15:

...We will reimburse any costs incurred by you or the driver registered by you to travel from your booked car to the new location by tram, bus, train or, if necessary, taxi. This new location could be the location of the nearest substitute car, the nearest public transportation station, or some other location.

Article 15:

...We will reimburse the additional costs incurred by you (or the driver registered by you) to travel from your booked car to the new location by tram, bus, train or, if public transport is not available, alternative transportation. This new location could be the location of the nearest substitute car, the nearest public transportation station, or some other location

Article 16:

We provide sound roadside assistance in the Netherlands and in the countries where users can drive our cars without prior permission.

Article 16:

We provide sound roadside assistance in the Netherlands and in the countries where users can drive our cars without prior permission. And in case of a breakdown, always contact our customer service.

Article 20f:

You must use the correct fuel. If a warning light tells you that another fluid has to be topped up, top it up and contact customer service to arrange compensation.

Article 20g:

You must use the correct fuel. If a warning light tells you that another fluid has to be topped up, top it up and upload the complete, original, and well-readable receipt in ‘Your account’ in the app/on the website to get the costs settled with a future invoice.

Article 25c:

...ensure that the fuel tank is at least 1/4 full. If you booked an electric car, you must hook it up to a charging station and activate the station when leaving the car;

Article 25c:

...ensure that the fuel tank is at least 1/4 full. Or in case you have booked an electric car, you are obliged to hook up the car to the charging station and activate the station to charge the car, before leaving the car. In case the car does not charge or if the charging point does not work, you must inform us via our customer service;
 

Article 26:

...e.g. if the booking period could not be ended because the car key, fuel card or charge card had not been properly stored in the car or the doors were not locked.

Article 26:

...e.g. if the booking period could not be ended because the car key, fuel card or charge card had not been properly stored in the car, the doors were not locked or if the car was not returned to its designated location.

Article 30:

Under these Terms & Conditions, both you as a customer, and the drivers you have registered with us, have a number of obligations. If a driver fails to comply with these obligations, then you, the customer, are liable for any resulting damages, costs and/or fines. This also applies if the driver acted without your knowledge or consent, or contrary to your instructions.

Article 30:

Under these Terms & Conditions, both you as a customer, and the drivers you have registered with us, have a number of obligations. If a driver fails to comply with these obligations, then you, the customer, are liable for any resulting damages, costs and/or fines. If we impose a fine for the violation of these terms and conditions, then we may also claim our damages if these are higher than the imposed fine. This also applies if the driver acted without your knowledge or consent, or contrary to your instructions.

Article 51g:

If you fail to meet a payment obligation or other obligation or fail to do so on time, we have the right to temporarily suspend the obligations we have under our contract with you.

Article 51f:

If you fail to meet a payment obligation or other obligation or fail to do so on time, we have the right to (temporarily) suspend the obligations we have under our contract with you and block the use of our cars and our access devices. In that case we are not responsible for any potential damage or costs that may occur. To be clear: we have the right to (temporarily) block the use of our cars and services when a payment has been denied or cancelled, until the full outstanding amount has been paid and processed.