How to check & report damages
Always check your Greenwheels for new damages before starting the car. You can do so via the Greenwheels app. Just follow the steps when opening the car.
If there are unreported damages, and if damage to the paintwork is larger than a credit card, add it as a new damage in the Greenwheels app or call us to report the new damage before starting your trip. If you have damaged the car or noticed damage during use, always report the damage using the app or by contacting Customer Service. If you require roadside assistance, call Customer Service for support. Always ensure your own safety first.
Reporting damages in the app
- Before you start driving, always check the car for any new damages.
- Start your trip in the app and check which damages have already been reported, indicated by the orange circles.
- If you see new damage that has not been reported, choose ‘Report damage’ and indicate the location of the new damage. Follow the steps in the app.
- If it isn’t safe to drive with these damages, or if another party is involved, contact us immediately.
- Thank you for reporting the damage. Together we keep our cars safe!
FAQ about car damage
If you rent a car and the car gets damaged or stolen, then the deductible is the amount that what you have to pay for a claim.
For damage during your trip, the deductible per claim is € 500. You have the option to lower your deductible to € 75 for € 3,99 per booking. You can adjust this deductible for every booking you make.
With Greenwheels, car insurance is included in the hourly and kilometre rates.
Every car is third-party insured including passenger insurance. This means that damage to third parties as well as the passenger(s) is covered. Your personal belongings you take with you in the car are not covered by this insurance. We cannot be held liable for theft of or damage to your belongings.
For damage to the Greenwheels car, you have a standard deductible that you can lower per trip. You can do this when you book a car.