Instructions:

electric cars

 

Here, you'll find all the guidance you need before hitting the road with an electric Greenwheels car. Choose the type of electric car for the correct information:

 

 

Compact city car

 Volkswagen ID.3

 

Good to know: each electric shared car has its own designated location with a charging station. This parking spot with a charging station is reserved specifically for that electric car. So, you won't need to hunt for a charging station at the end of your trip!

 

Compact city cars

Instructions for the Seat Mii, Skoda CITIGOe and e-up!

Open the car and drive off 

When you arrive at the car, it will be connected to a charging station. Follow the steps below to disconnect the charging cable and drive off.

 

  1. Open the car with the app.

     

  2. The app will ask you to enter you personal Greenwheels PIN either in the app itself or in the on-board computer. If present, you can find the on-board computer in the glove compartment.

  3. Take the key from the glove compartment. You’ll find it either in the on-board computer, or in the key and card holder on the left side.

  4. Hold the card in front of the card reader on the charging station and remove the charging cable.

  5. Unlock the car again with the key and then pull the charging cable out of the car as well.

  6. Then, close the charging lid and do not forget to put the charging cable in the back of the car.

  7. Please note that the car is an automatic. To drive off, press the brake and put the car in D (drive).

Making a stop during your booking (and fast charging)

Making a stop during your trip? Lock the car with the key. If you have less than 50 km of range left on the battery, it's time to stop for a (fast) charge. Fast charging works a bit different from regular charging. Follow the steps below if you want to fast charge along the way.

 

  1. Take the charging card from the glove compartment. Here you'll find either an on-board computer, or key and card holder. Open the charging lid.
  2. For fast charging, also remove the bottom cap so that the CCS quick charge cable fits.
  3. To fast charge, you don't use the charging cable that's in the car. Instead, you choose the CCS cable at the charging station. Connect the CSS cable to the car.
  4. Hold the charging card in front of the reader on the panel of the charging station and select the CCS option.
  5. Charging till the car is full takes about half an hour at a 300 kW charging station. You can stop charging earlier if you wish. To stop charging, press the stop button on the panel.
  6. Unlock the car with the key and remove the charging cable. Don't forget to close the charging lid.

Return and end your trip

At the end of your trip, return your Greenwheels car to its designated location. Make sure to connect the car to the charging station so it's ready to go for the next Greenwheels driver. Just follow the steps below to reconnect the car to the charging station and end your trip.

 

  1. Take the charging cable from the boot and connect it to the car. Connect the charging cable to the charging station.
  2. Hold the charging card in front of the card reader of the charging station to activate the charging process.
  3. When the light on the charge point turns blue, the car is charging.
  4. Finished charging? Put the key and card back in the glove compartment. Here you’ll find either an on-board computer where you insert the key and card, or a key and card holder on the left side of the glove compartment.
  5. Lock the car and end your trip with the app.

 

 

Volkswagen ID.3

Instructions for the ID.3

Open the car and drive off

When you arrive at the car, it will be connected to a charging station. Follow the steps below to disconnect the charging cable and drive off.

 

  1. Open the car with the app. Click start trip and enter your personal PIN. The car will open automatically.

  2. Check the car on the inside and outside for damage and cleanliness.

  3. Then, take the charging card from the card holder in the glove compartment.

  4. Hold the card in front of the card reader of the charging station and remove the charging cable.

  5. Unlock the car again with the app and then pull the charging cable out of the car as well.

  6. Close the charging lid and do not forget to put the charging cable in the back of the car. Put the charging card back in the card holder in the glove compartment.

  7. This car does not have a key. You can start the car by pressing the brake. Use the gear selector behind the steering wheel to shift and put the car in D (drive).

Making a stop during your booking (and fast charging)

Making a stop during your trip? Lock and unlock the car with the app. If you have less than 50 km of range left on the battery, it's time to stop for a (fast) charge. Fast charging works a bit different from regular charging. Follow the steps below if you want to fast charge along the way.

 

  1. Take the charging card from the on-board computer, and open the charging lid.

  2. For fast charging, also remove the bottom cap so that the CCS quick charge cable fits.

  3. To fast charge, you don't use the charging cable that's in the car. Instead, you choose the CCS cable at the charging station. Connect the CSS cable to the car.

  4. Hold the charging card in front of the reader on the panel of the charging station and select the CCS option.

  5. Charging till the car is full takes about half an hour at a 300 kW charging station. You can stop charging earlier if you wish. To stop charging, press the stop button on the panel.

  6. Unlock the car with the app and remove the charging cable. Don't forget to close the charging lid.

Return and end your trip

At the end of your trip, return your Greenwheels car to its designated location. Make sure to connect the car to the charging station so it's ready to go for the next Greenwheels driver. Just follow the steps below to reconnect the car to the charging station and end your trip.

 

  1. Take the charging cable from the boot and connect it to the car. Use the button on the gear selector behind the steering wheel to put the car in P (parking mode). Turn off the car using the start/stop button that's on the right side below the steering wheel.
  2. Open the glove compartment and take the charging card from the card holder.
  3. Take the charging cable from the back of the car. Open the charging lid and connect the charging cable to the car. Then connect the charging cable to the charging station.
  4. Hold the charging card in front of the card reader of the charging station to activate charging. Once the light on the charge point turns blue, the car is charging.
  5. Then put the charging card back into the card holder in the glove compartment.
  6. Go to your current booking in the app and end your trip.

 

 

Frequently asked questions

Where can I find fast charging points?

You can use the charging card in the car at the fast charging stations of Fastned, Shell, McDonalds and Vandebron. Here you can find the Fastned fast charging stations.

 

The charging card does not work at fast charging stations of BP, Ionity, Total and Tesla.

CanI charge the car at public charging stations?

Yes, you can use the charge card which can be found in the car at every public charging station. 

 

Want to go to a fast charging station? You can use the charging card at the fast charging stations of Fastned, Shell, McDonalds and Vandebron. The charging card does not work at fast charging stations of BP, Ionity, Total and Tesla.

 

Note: the charging card only works in the Netherlands. Are you outside of the Netherlands? Make sure to bring your own charging card with you, for example, the one from ANWB. Upon return, you can claim the charging costs through your account.

I need more information about a specific car. Where can I find that?

Here you can find an overview of the specific features of all Greenwheels cars.

Need more assistance?

 

Take a look at the extensive page with instructions about car sharing with Greenwheels. Still have a question? Our customer service is available 24/7.